RETURN AND REFUND POLICY

Return & Exchange Conditions

Items returned without authorization will not be accepted.
Items must be returned within 30 days after you receive them.
All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
When returning or exchanging items, customers must use a shipping method providing tracking information.
To exchange the product, the buyer needs to contact customer service in advance. After the customer service agrees to exchange the product, the buyer will send back the product. After the merchant receives the product and confirms that it is correct, the merchant will arrange an exchange for the buyer.
Products that are disliked or no longer wanted due to personal reasons.Facial proof or shipping is already approved, but the product is subsequently deemed unsatisfactory upon receipt.（Note:Facial proof has been sent, customer's response is delayed beyond 48 hrs, the order will be considered as automatically approved. ）In such cases, A 50% customization fee based on the unit price of each of the returned product shall be deducted when processing the refund. Shipping fees are non refundable.

Non-returnable items:

General Return Process

Initiate a return: Please email us at service@top1bobbleheads.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you include the return freight;
If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), A 50% customization fee based on the unit price of each of the returned product shall be deducted when processing the refund. Shipping fees are non refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at service@top1bobbleheads.com.

Please Note: we do not refund our original shipping cost.

Order Cancellations

You need to contact customer service first via email service@top1bobbleheads.com to confirm whether the order is already in production. If the order has not been put into production, we will refund full of your money. If the order was already in production, To cancel or change it, would mean charge 50% based on the item’s price, because the item is made to order and can no longer be sold as new. Customization fee often includes raw material used, human cost, and the handling fee.
Orders can't be canceled once the parcel is shipped out.

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